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Waters Meet Spa Lutsen Resort on Lake Superior

Waters Meet Spa Lutsen Resort on Lake Superior

Review: Waters Meet Spa Lutsen Resort on Lake Superior

3 out of 5 Poor scheduling, service

In preparation for a nice new year, I scheduled a relaxation massage about a month in advance with Bridgett. I immediately received verification and confirmation of that service.

About 3 days prior to the above mentioned service, I received an email confirming my appointment with Jennifer? Decided that there must have been a mistake so I called, but apparently they simply switched therapists without consulting with or informing me.

I showed up for my appointment, where Carol - a THIRD therapist - finally performed the massage.

The switching itself without consulting or informing me was inexcusable, not to mention that the massage I received was not a full body relaxation massage as I had requested, nor were the focus areas that I had requested focused on.

When it comes to scheduling and service, I definitely consider both poor. Not to mention that they KNEW of my frustration yet never once recognized their faux pas nor did they offer any appologies to me for their confusing and unprofessional business practice.

Posted by ren on 01/03/2012

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